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How do we handle a credit union that misses a data delivery?

When a credit union misses a scheduled data delivery, the standard sequence is: (1) confirm the delivery window has truly elapsed via the conversion calendar, (2) email the CU's primary technical contact using the escalation template, (3) notify the assigned BC and PM in the project channel, and (4) if no response within 24h, raise to the Delivery Lead and adjust the cutover plan. Pinegrove FCU last week is a good live example — the escalation went out the same day and a revised slot was confirmed within 18h.